Encyclopedia
Dual agency
One licensee or brokerage acting for both sides of a deal. BC's rules limit it and require disclosure and consent where it's allowed.
For example: A buyer calling the listing agent directly is told about how representation would work and what the rules allow. (Illustration only, not a real deal.)
Official source: Real Estate Services Rules (BC Laws)
Example only, not a real client. Say a buyer contacts me directly about a building I have listed. Under BC rules, I generally cannot act for both sides, so the buyer is referred to another agent or proceeds without representation, after disclosure.
What I’d tell a friend
Know who your agent works for. BC rules restrict one agent acting for both buyer and seller.
Why it matters to you
It's restricted in BC because one agent can't fully advocate for both sides. If you're asked to agree to it, understand what protections you're giving up.
How to use it in your deal
Buyers and tenants should know whether the licensee across the table represents them or the other side. If you're unrepresented, the licensee can only provide limited help, and you should consider hiring your own. Different licensees at the same brokerage can sometimes represent each side, under designated agency, so ask how the brokerage keeps information separate.
Sellers and landlords should understand that their licensee can't represent the other party. If you think a licensee acted for both sides improperly, you can complain to BC Financial Services Authority (BCFSA). Read every disclosure form before signing. Commercial deals with many parties can make representation messy; sort it out at the start, ideally before you share your budget or plans with anyone. Anything you tell the other side's licensee may be passed on to their client.
Mistakes I see
Assuming the listing agent helps you. Not reading disclosures. Ignoring brokerage relationships.
In BC and Vancouver
BCFSA rules under the Real Estate Services Act restrict dual agency.
Official sources: Real Estate Services Act (BC Laws) · Real Estate Services Rules (BC Laws) · BC Financial Services Authority
What it means
Dual agency is when one agent represents both sides of a deal. In BC, it is restricted, with limited exceptions.
Agents must disclose their relationships before providing services.
What to know
Ask your agent how they handle a situation where they list a property you want.
Check with a BC lawyer or the regulator’s guidance if you have questions about your rights.
Questions to ask before you sign
- Who do you represent?
- Am I unrepresented?
- Is anyone at your brokerage on the other side?
- How is information protected?
Keep reading
Related terms: Agency, Disclosure of representation
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General information for British Columbia only. It isn’t legal, tax, accounting or financial advice, laws and rates change, and reading it doesn’t make you my client. Any numbers or scenarios are hypothetical. Check the linked official source and talk to a lawyer, accountant or other qualified professional before you act or sign anything. See the terms and disclaimer.